Verizon stops in-home internet repairs and installations except for emergencies

“To reduce the spread of Covid-19 and keep our employees and customers safe, we are making every attempt to perform work without going into homes or small businesses,” Howie Waterman, Verizon director of corporate communications in technology and innovation, told CNN Business in an email.

The company is limiting installations to “medical emergencies and critical installations,” Waterman said. Verizon did not immediately respond to a question about what qualifies as a critical installation.